Return, Refund, and Cancellation
Return Policy
You have 30 days from the date of purchase to return an item for a full refund or exchange.
Items must be returned in their original condition, with all tags still attached.
You must have a receipt or proof of purchase to return an item.
Shipping costs for returns are the responsibility of the customer.
We do not accept returns for items that have been worn, washed, or damaged.
Refund Policy
Refunds will be processed within 10 business days of receiving the returned item.
Refunds will be made to the original method of payment.
If you paid with a credit card, the refund will be credited back to your account.
If you paid with a debit card, the refund will be deposited into your bank account.
Cancellation Policy
You can cancel your order at any time before it ships.
To cancel your order, please contact us at neko@seameowconvention.com
Once your order has shipped, you can no longer cancel it.
Exceptions
The following items are not eligible for return or refund:
Items that have been worn, washed, or damaged
Items that are final sale
Items that were purchased with a gift card
Contact Us
If you have any questions about our return, refund, or cancellation policies, please contact us at neko@seameowconvention.com
Thank you for shopping with us!