Return, Refund, and Cancellation

Return Policy

• You have 30 days from the date of purchase to return an item for a full refund or exchange.

• Items must be returned in their original condition, with all tags still attached.

• You must have a receipt or proof of purchase to return an item.

• Shipping costs for returns are the responsibility of the customer.

• We do not accept returns for items that have been worn, washed, or damaged.

Refund Policy

• Refunds will be processed within 10 business days of receiving the returned item.

• Refunds will be made to the original method of payment.

• If you paid with a credit card, the refund will be credited back to your account.

• If you paid with a debit card, the refund will be deposited into your bank account.

Cancellation Policy

• You can cancel your order at any time before it ships.

• To cancel your order, please contact us at neko@seameowconvention.com

• Once your order has shipped, you can no longer cancel it.

Exceptions

• The following items are not eligible for return or refund:

  • Items that have been worn, washed, or damaged

  • Items that are final sale

  • Items that were purchased with a gift card

Contact Us

If you have any questions about our return, refund, or cancellation policies, please contact us at neko@seameowconvention.com

Thank you for shopping with us!